Refund policy

Plants are supposed to love you back - that's how this whole thing works! 

If there is damage due to a fault of The Lady Cove, we will do everything possible to make things right. 

UPS and USPS do NOT honor insurance claims for damaged perishable items - they only honor claims for lost packages. 

We pack with a lot of love and a potentially rough trip in mind; however, crazy things can happen. We are not responsible for damages/delays caused by shipping carrier, crazy weather, and things outside of our control.

These are risks that YOU, the buyer, must assume and are your responsibility.  
KNOW YOUR WEATHER and CHOOSE THE RIGHT CARRIER!
USPS Express is the ONLY shipping option that allow us to offer you a LIVE ARRIVAL GUARANTEE.
Any other shipping method you choose, the risks are your responsibility.
By purchasing the items on your invoice, you acknowledge and accept this guarantee. 


In order to receive a refund on an item, you will need to submit certain information for us to proceed with refund process:

  • Contact us within the first hour of receiving the item (we will confirm delivery details with carrier)
  • Send photos/videos of damaged contents
  • Send description of damage
  • Send us your full name, address, amount paid, and order number
  • You will send all above information in one email to: thelovelyladycove@gmail.com
  • Allow The Lady Cove the opportunity to replace the item before issuing a refund

    Items ineligible for a refund:

    • Chonks, Nodes and Wet Sticks
    • Newly cut cuttings ("cutting purge")
    • Soil and any soil amendments 
    • Any item posted as "Unrooted"
    • Any handmade jewelry/art
    • Discounted items; any items on SALE; any item with reduced cost 

    Chonks, wet sticks, nodes, new cuttings - these items will lose a root or a leaf or two either during shipment or while it is acclimating to your environment. Please be aware of this! 

    An investigation will be performed to determine eligibility and can take up to 5 business days for result. 

    CHONKS, NODES, WETSTICKS, NEW CUTTINGS AND UNROOTED PLANTS WILL NOT BE REFUNDED OR REPLACED.  BY PURCHASING THESE ITEMS, YOU ACKNOWLEDGE YOUR RISKS ASSOCIATED WITH SHIPPING THESE ITEMS AND YOU ACCEPT ALL RESPONSIBILITY.

    WE ARE NOT RESPONSIBLE FOR DAMAGES/STRESS THAT OCCUR DURING SHIPPING! Your weather is YOUR responsibility. If it's too hot or too cold to ship, let us know and we will hold your items until it's safe to do so. 

    Refunds will be approved on a case by case basis. 

    The Lady Cove is NOT responsible for any damages or delays caused by shipment stress caused by the shipment carrier, weather or delays. 

     ⭐️Plant may be removed from pot and shipped in a smaller pot or a biodegradable grow bag to lessen carbon footprint impact during shipping. We try to do everything we can with Mother Earth in mind. We will never reduce pot size on any plant that would be severely impacted by a Repot. 

    If your package ends up being exceptionally heavy or large, we may ship via ups without notice.  Please be aware of this.

    NO CHANGES ALLOWED ONCE ORDER IS BEING PROCESSED

     

    ORDER CANCELLATIONS: 

    Order cancellations are NOT ACCEPTED! Be aware that you're buying something when you click "buy now".

    Please do not hesitate to contact us if you have any questions or concerns.