ig LiVE

LiVE SCHEDULE:

🌱Thur 8pm EST - Begonia, Philodendron, Orchid, Hoya, Epip, Fern
🌱Fri 8pm EST - Anth, Monst, Syng, Cactus, Alocasia
🌱Sat 8pm EST - Chonks/Props & Requests

Orders ship the week following the LiVE from Central Florida in the order in which they were paid for and completed. If you add things to your order or change things after the LiVE, you move down the list.  Orders ship Mon-Wed. 

NO changes to shipping details or item swap after invoice has been paid.

SETTLE UP YOUR INVOICE BEFORE SUNDAY. Please respect our process and understand that changing your order after Sunday pulls us away from focusing on shipping. Get your questions answered before Sunday. 

If you're wanting on pics of other plants/add one, etc.. You'll need to settle up your invoice up to that point. NO holding your invoice ransom until you see other stuff (pics usually happen on Monday).

Have an existing order with us? We can combine, no problem. This helps cut cost on shipping for you! Multi-day LiVES will be combined and all items will be shipped together.

Please use Instagram Direct Messenger for communications regarding Instagram LiVE SALES. No need to Facebook message us and email us and message us through the website. You order on ig, you message us on ig. Help us stay organized! 

NO GHOSTING! None of your future claims will be taken seriously if you're a ghoster. We never forget a ghost.

NO PASSING! - this only makes things difficult for everyone. KNOW WHAT YOU'RE BUYING and understand the inconvenience this causes us. 

Please give us a little grace and understand that it's just Matt and Andie who run this whole thing, so a little patience goes a long way.

Please respect normal business hours for messaging/communication and expect 24 hours for a reply. You don't have to message us on multiple platforms asking if we got your message on Instagram.  We got it, we just haven't gotten to you yet.  

 

HOW TO LiVE:

When an item pops up that you're interested in buying, you must be the FIRST person say "sold + item number".

Matt will be following along on the laptop. We go by whoever is first on his screen. No need for you to keep track of your claims - Matt keeps organized by writing down all the winners and their corresponding plants on his spreadsheet and we pull the plant and tag it with the winner's name and the plant is then set aside to prepare for shipment. It's a whole process!

In order to participate in giveaways, you've got to have already claimed something of value (or intend to by the end of the LiVE) Giveaways are rewards for paying customers. 

When you're done shopping the LiVE, head over to www.theladycove.com and create your account (if you haven't done so already).

Once you've created your account, DM us on Instagram with the email you used to create your account, then sit back and relax! You'll receive a message on Instagram from Matthew with a list of your claims he has you down for, and he'll take it from there.  

"MISSING" PACKAGE?

Please keep in mind we are just the grower, not the delivery driver, so when there is an issue with the delivery, you'll have to contact your local office as they are the ones to help you at that point. There's not much The Lady Cove can do until the package goes missing on day 15..

We also offer shipping upgrades, so you don't have to worry or bother us with your package updates - but you have to be the one to choose Express. We can only do so much as the grower, and I'll be honest, we are sick and tired of yall messaging us about your "missing" packages when they're just delayed until Monday; after the weekend. Yall need to either chill out upgrade to Express!! 

Our hearts break as much as yours does when your box goes rogue, but please talk to your local office about it when it happens. It's not fair for us to offer all these options to YOU and go above and beyond YOUR expectations with packaging the Plants the way we do should anything go wrong - for you to incessantly message us regarding YOUR "missing" package. STOP messaging us about your "missing" package if you didn't upgrade to EXPRESS and bother your local office about it! 

With every order placed on a LiVE, Matthew sends you a link to this EXACT page, so if that's how you got here, we'd like to personally THANK YOU FOR READING MATT'S MESSAGE 💓

SHIPPING OPTIONS:

We offer a few shipping options for your convenience - both USPS and UPS. If you prefer one over the other, you'll need to let us know before you pay your invoice. All orders will be shipped standard unless otherwise specified.  

USPS EXPRESS IS THE ONLY SHIPPING OPTION THAT ALLOWS US TO OFFER A LIVE ARRIVAL GUARANTEE! 

USPS EXPRESS IS THE ONLY OPTION WITH A GUARANTEED DELIVERY DATE! (priority, 2 day, 3 day and overnight do NOT have guaranteed delivery dates - which means they arent "late" or "missing" until day 15... so on day 4, DO NOT MESSAGE US ABOUT YOUR LOST PACKAGE if you didnt uograde to express!!))

• Standard starts at $12 
• UPS 2DAY starts at $28
• USPS EXPRESS: starts at $55
• Overnight: TBD, quote

💥UPS and USPS do NOT honor insurance claims for damaged perishable items - they only honor claims for lost packages. Each package will include $100 in LOST insurance – and The Lady Cove will be the one to file a claim with the carrier should your package go rogue (this typically happens on day 15).

Any shipping method you choose comes with obvious risks, and you need to be aware of this. Sure, folks ship priority all the time and nothing bad ever happens - but you've got to accept your risks with shipping live plants (perishable items), and please consider upgrading to Express for guaranteed delivery date. This way we can help you with insurance claims should you need!

If your package is delayed - your issue is with the carrier you choose  - not The Lady Cove. Do not message us asking what we're going to do to replace your plants when you haven't even received them yet.

99% off the time when a package is delayed to Monday, everything shows up perfectly fine. We will be the ones to file a lost package claim for you - and that happens on business day 15. If you're one of those people who gets anxious about your potentially delayed package, EXPEDITE IT! Upgrade your shipping and BAM - no problems! If you do have a shipping issue, contact your postmaster - they have access to details that we do not. 

Important information on UPS that everyone should read: https://support.pirateship.com/en/articles/5719135-ups-carrier-liability-terms-and-conditions

Every single one of our invoice emails goes into your spam folder. We have no idea why, but you've got to check your spam folder for the invoice.

If you have any issues with your invoice, please let us know in a timely fashion so we can get you figured out before ship day.

Plant may be removed from pot and shipped in a biodegradable grow bag to lessen carbon footprint impact during shipping. We try to do everything we can with Mother Earth in mind. You'll want to rip the bag open and pot up the plant right when you get it. Pot size may be reduced dramatically to help with shipping as well. This usually happens with larger orders to help reduce the cost of shipping.

Chonks are sold AS IS and we are not responsible for its future growth - that's on you! I promise you we will never ship you a chonk that I think would never make it.

Please understand this is a HOBBY and we are all learning along the way. What works best for us might not be the best advice for you. Your environment is different from ours and there are many variables that can determine why your plant is doing what it's doing - but that's up to YOU to figure out! Please research and remember to have a little fun along the way. There's a Facebook group for everything!

We LOVE cool plant facts, funny jokes, and a good would you rather question! When you join in on the live, introduce yourself! Let's connect!

💥Follow us on instagram @theladycove

💥Follow us on tiktok @theladycove

ISSUE WITH ORDER:

Should there be an issue with your order, you must contact us within the first hour of receiving your package. We will check delivery time stamps. Reach out and let's see what we can do for you. We will help with any issue caused directly by The Lady Cove.

It's important to have realistic expectations when shipping plants online - some plants may need a little sunshine and a little water before they're back to 100%. Do not repot for 3 weeks while they acclimate to their brand new environment. Remember water is the #1 killer of all houseplants! With most cases for a happy plant: more light, less water!